Frequently Asked Questions
Find the Answers Here
Do you make any vegan or gluten free items?
Unfortunately, I am not currently equipped to make vegan or gluten free options at this time. However, if you have a recipe and would like me to do a special made order, let's talk!
How much notice do I need to give for a custom order?
A minimum of two weeks is required for all orders. Availability is limited, so order well in advance. to make sure you don't miss out! Custom orders typically take longer because each pattern is carefully designed, often hand drawn, More intricate designs, or cookies with a lot of colour take more time to complete. Larger orders (more than 2 dozen) require at least one month's notice please.
Do you offer other kinds of cookies (like chocolate chip, oatmeal, etc.)?
Yes! I am always happy to hear customer ideas, and will do my best to accommodate all requests.
Can the cookies be frozen & how long can you store them?
YES! Sugar cookies can be frozen and can last up to 3 months. Make sure you place them in air-tight freezer bags and carefully layer them in an air tight container. When you remove them the freezer, it is best to take them immediately out of the bags and container and let them air dry so they have time to sweat. That's right, cookies sweat, and when they do, if not dried properly, the colours may run or bubbles may form on the surface of the icing
Why are the cookies so expensive, and require so much notice?
Since all orders are custom, each order has to be planned, designs sketched and stencils created. The dough is carefully made, with only the best ingredients, and then cut and baked. Once the cookies have cooled, it is time to make all of the icing colours, which takes time and patience to try and achieve the correct colour match. After the icing is ready and bagged, the decorating begins :) Often decorating requires multiple layers and complex designs that need to be cured at least 2-4 hours in between for best results. If fine detailing or gold/silver is requested, this can add a lot of time to the process. An extra 6-8 hours to cure in an air tight container once the cookies are complete also helps ensure that they are not as likely to be damaged during packaging or delivery. I believe in quality, not quantity and profit, so I take my time with each order to provide a top rate product and to maximize customer satisfaction.
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Unfortunately, I am only to able to focus on my love for sugar cookies on weekends, and some evenings. Aside from my career, I also love spending time with family. Maintaining this balance sometimes means that I do not always have the availability for more orders.